Winners and Finalists 2020
We are proud to present the winners of the South East Europe Customer Experience Awards. The day consisted of the online entry presentations in the morning with CXTrendTalks running in parallel with finalists presentations, followed by entertainment and highly anticipated awards ceremony.
See you again next year!
Neil Skehel, CEO Awards International
Digital Customer Experience
Gold Winner
Telenor d.o.o
Silver Winner
Repsly, Mobilna Informatika d.o.o.
Finalists
Telenor d.o.o. Repsly, Mobilna Informatika d.o.o. National Academy for Public Administration Verisec's Freja eID AVIS BUDGET GROUP PRO-MENS DOO
Financial Services
Gold Winner
Generali Osiguranje Srbija a.d.o.
Silver Winner
Mercury Processing Services International
Finalists
Metric Global Network Generali Osiguranje Srbija a.d.o. Mercury Processing Services International Credissimo
Employees at the Heart of Everything
Gold Winner
E.ON Romania
Silver Winner
Ingram Micro GBS Sofia
Bronze Winner
Mercury Processing Services International
Finalists
E.ON Romania Ingram Micro GBS Sofia AVIS BUDGET GROUP Mercury Processing Services International Metric Global Network
Contact Centre
Gold Winner
Remix Global AD
Finalists
Ascensos Ascensos Remix Global AD
Employees at the Heart of Everything - Large Companies
Gold Winner
Concentrix Services Bulgaria EOOD
Silver Winner
Telenor d.o.o. - Retail Academy
Finalists
Concentrix Services Bulgaria EOOD CPM International - Airbnb (Change and Transformation) CPM International - Talent and Development Team Telenor d.o.o. - Retail Academy Telenor d.o.o. - Hooffice
Telecoms
Gold Winner
Telenor d.o.o.
Finalists
Telenor d.o.o. Modulus Labrax ltd
Team of the Year
Gold Winner
E.ON Romania
Silver Winner
Metric Global Network
Bronze Winner
Ingram Micro GBS Sofia
Finalists
Mercury Processing Services International Metric Global Network E.ON Romania Ingram Micro GBS Sofia PRO-MENS DOO Telenor d.o.o.
CX Professional of the Year
Gold Winner
Mercury Processing Services International - Nikolina Horvat Subaši
Finalists
Vassilis Nikolaou Sabrina Centauro Nikolina Horvat Subaši
Retail
Gold Winner
Remix Global AD
Silver Winner
Repsly's Advanced Reporting
Finalists
Repsly's Advanced Reporting Ascensos AGEify Remix Global AD
Customers at the Heart of Everything
Gold Winner
Generali Osiguranje Srbija a.d.o.
Silver Winner
Telenor d.o.o.
Bronze Winner
E.ON Romania
Finalists
OTP Banka Srbija Telenor d.o.o. Generali Osiguranje Srbija a.d.o. E.ON Romania AVIS BUDGET GROUP PRO-MENS DOO Metric Global Network
Public Sector
Gold Winner
National Academy for Public Administration
Finalists
Metric Global Network Upcom National Academy for Public Administration
Overall Winner
Gold Winner
Telenor d.o.o.