Winners and Finalists 2020

We are proud to present the winners of the South East Europe Customer Experience Awards. The day consisted of the online entry presentations in the morning with CXTrendTalks running in parallel with finalists presentations, followed by entertainment and highly anticipated awards ceremony.

See you again next year!

Neil Skehel, CEO Awards International


Digital Customer Experience

Gold Winner

Telenor d.o.o

Silver Winner

Repsly, Mobilna Informatika d.o.o.

Finalists

Telenor d.o.o. Repsly, Mobilna Informatika d.o.o. National Academy for Public Administration Verisec's Freja eID AVIS BUDGET GROUP PRO-MENS DOO

Financial Services

Gold Winner

Generali Osiguranje Srbija a.d.o.

Silver Winner

Mercury Processing Services International

Finalists

Metric Global Network Generali Osiguranje Srbija a.d.o. Mercury Processing Services International Credissimo

Employees at the Heart of Everything

Gold Winner

E.ON Romania

Silver Winner

Ingram Micro GBS Sofia

Bronze Winner

Mercury Processing Services International

Finalists

E.ON Romania Ingram Micro GBS Sofia AVIS BUDGET GROUP Mercury Processing Services International Metric Global Network

Contact Centre

Gold Winner

Remix Global AD

Finalists

Ascensos Ascensos Remix Global AD

Employees at the Heart of Everything - Large Companies

Gold Winner

Concentrix Services Bulgaria EOOD

Silver Winner

Telenor d.o.o. - Retail Academy

Finalists

Concentrix Services Bulgaria EOOD CPM International - Airbnb (Change and Transformation) CPM International - Talent and Development Team Telenor d.o.o. - Retail Academy Telenor d.o.o. - Hooffice

Telecoms

Gold Winner

Telenor d.o.o.

Finalists

Telenor d.o.o. Modulus Labrax ltd

Team of the Year

Gold Winner

E.ON Romania

Silver Winner

Metric Global Network

Bronze Winner

Ingram Micro GBS Sofia

Finalists

Mercury Processing Services International Metric Global Network E.ON Romania Ingram Micro GBS Sofia PRO-MENS DOO Telenor d.o.o.

CX Professional of the Year

Gold Winner

Mercury Processing Services International - Nikolina Horvat Subaši

Finalists

Vassilis Nikolaou Sabrina Centauro Nikolina Horvat Subaši

Retail

Gold Winner

Remix Global AD

Silver Winner

Repsly's Advanced Reporting

Finalists

Repsly's Advanced Reporting Ascensos AGEify Remix Global AD

Customers at the Heart of Everything

Gold Winner

Generali Osiguranje Srbija a.d.o.

Silver Winner

Telenor d.o.o.

Bronze Winner

E.ON Romania

Finalists

OTP Banka Srbija Telenor d.o.o. Generali Osiguranje Srbija a.d.o. E.ON Romania AVIS BUDGET GROUP PRO-MENS DOO Metric Global Network

Public Sector

Gold Winner

National Academy for Public Administration

Finalists

Metric Global Network Upcom National Academy for Public Administration

Overall Winner

Gold Winner

Telenor d.o.o.


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