A monthly online magazine, packed full of industry news, blogs, features, video bites and international stories focusing on customer experience. With over 23,000 subscribers, the magazine is a valuable vehicle to reach customer experience professionals. The magazine partners Awards International, a company organizing a series of business awards programmes which celebrate organisations who are striving to put customers at the centre of their business and the teams who make this happen. The Awards highlight best practice which we can all learn from. The programmes include: the UK Customer Experience Awards, the UK Digital Experience Awards, the UK Employee Experience Awards, UK Complaint Handling Awards and the UK Business Awards. Customer Experience Magazine features stories from the winners, judges and finalists from the Awards who share their insights and specialist approach in order to help us all improve the experiences we deliver to our customers.
The Customer Experience Magazine is packed full of all the latest news, reviews and cutting edge case studies from the world of Customer Experience. Winners and Finalists will feature telling their stories and sharing their innovative ideas and programmes; helping us all to improve the experience for our customers.Plus we will have the usual raft of guest articles, book reviews and current news to keep you entertained and up to speed. You don’t want to miss out on this monthly magazine. For more about last year’s Winners and Finalists click here.
Cranfield School of Management is one of the oldest and most prestigious business schools in the UK. It is part of Cranfield University, the UK’s only wholly postgraduate university specialising in science, technology, engineering and management.
Known for their excellence in leadership development and for their powerful industry links and real world focus.
The Cranfield School of Management run the prestigious Cranfield Customer Management Forum (CCMF) – a club of organisations from academia and across industry sectors to drive forward best practice in customer management across marketing, sales and customer service and enable networking.
This is the third year Cranfield have partnered with the Awards to gather best practice in customer experience management. Experts at Cranfield have also produced 2 white papers using case studies from the winners of the Awards in order to provide insight to managers when it comes to delivering outstanding customer experience.
Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the customer experience profession. CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of customer experience.
BIZLife is the biggest and most popular business platform that allows you to present yourself through the several channels of communication. We are the only business influencer in Serbia with social media accounts on LinkedIn, Instagram, Facebook, Twitter and Youtube.
Netokracija is a business-technology medium that follows the culture of technological entrepreneurship, digital marketing and new technologies - in Serbia, Croatia and Slovenia. The company was established in 2009 in Croatia, in 2012 it expanded into the Slovenian market, and since 2015. Netokracija is also present in Serbia, where it deals with local issues and the development of the local digital community.
Marketing mreža is the regional leading online source of news and insights for marketing, media, communication and advertising professionals. It delivers news, interviews and forward-thinking content. A must-read for agency heads, CMOs, creative directors, content creators, anyone looking to stay informed about marketing, digital, media and communications lanscape in region. Marketing mreža (Marketing Network) is a modern and interactive portal, founded in 2012 which aims to provide networking for all business participants in the marketing and communications industry.
The NGO Digitalizuj.Me is a digital community that seeks to help citizens and organizations in Montenegro understand and take advantage of exciting new opportunities for social change and business in the digital environment. Digitalizuj.Me has successfully implemented a number of innovative projects. Education is a significant part of Digitalizuj.Me activities, and one of the basic principles is that all programs are free to citizens. Digitalizuj.Me has extensive experience in organizing educational programs, including standout digital marketing workshops, blog workshops, and programming schools for elementary school students.
eCommerce Asociation of Serbia gathers all representatives of the digital ecosystem in Serbia with a common goal - which is the improvement of the e-commerce market in Serbia. We commit to the promotion of secure online trade and the regulation and support of everyone who is a part of the process - by educating consumers and employees in the e-commerce chain. Our goal is to map the market and raise the standards of the e-commerce industry in Serbia, to level-up with e-commerce in developed countries. eCommerce Association of Serbia – ECS had brought together experts from the field of e-commerce, so it acts upon the set goals through the Board of Directors.
European Customer Consultancy specialises in agile CX Implementation. Their unique CX Implementation Toolkit allows clients across the world to launch and progress their CX efforts 3-4 times faster, by combining best practice in project management and market research with deep expertise in customer experience.
European Customer Consultancy clients benefit from:
Sponsorship and investment for their CX initiatives
Clarity over CX strategy, CX priorities and ROI
Improved buy-in from across the organisation
Tangible and speedy results for CX projects
Setting up Voice of the Customer, Voice of the Employee and Voice of the Process in a way that works
Improved CX and project management skills for the team