A Celebration of Excellence in Customer Experience

The South East Europe Customer Experience Awards honour the organisations, teams and individuals that deliver exceptional customer experience.

Awards Finals: 29th May 2020 at Mona Plaza, Belgrade


Network with fellow professionals

"What a fabulous experience this was, with so many CX professionals in one place! How can one leave without feeling even more motivated about putting customers at the heart of your business. Well done to judges who gave up their time - the effort and passion in those presentations was outstanding! "

Emma Sutton, Senior Customer Director EMEA, Cloud Transformation, Oracle
(Judge at UK Customer Experience Awards 2018)

Awards Finals: 29th May 2020 at Mona Plaza, Belgrade


Expand your customer experience knowledge

"Not only was the event entertaining, it also provided an excellent opportunity to learn about CX efforts in a wide range of activities from an interesting mix of organisations."

Jan Rozendaal, Managing Consultant, Looyint
(Judge at International Customer Experience Awards 2018)

Awards Finals: 29th May 2020 at Mona Plaza, Belgrade


Share a winning experience with your team

"We believe our colleagues are brilliant at what they do; they make it their personal responsibility to make things as easy as possible for customers. This nomination shows that all their hard work is paying off, and is being recognised."

Lee Robinson, Customer Service Director, Baxi Customer Support
(Finalist at UK Customer Experience 2016)

Awards Finals: 29th May 2020 at Mona Plaza, Belgrade



In South East Europe, the importance of customer experience continues to grow. Businesses across the region appreciate the significance of putting customers at the heart of what they do, and it’s time for those efforts to get the recognition they deserve.

The South East Europe Customer Experience Awards is a fantastic way of celebrating and rewarding your team’s CX talent at an event that raises your profile and helps you attract new customers.

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Keep up to date with Customer Experience news and information about the Awards.

We are quietly confident about all of our nominations, this is our first time here this year, so just being here is great itself! I'm in it to win it now! We want to show the steps we are taking as a company during our live presentations. And that is the reason why this event is a great opportunity for us!

Katie Stabler,

Everybody from our team was so brilliant, it was amazing! I'm so excited because I won stuff a years ago but this award feels so much more. The company that I worked for feels like a family to me, we are all part of something special, so this really matters to us!

Giles Owen,
Bristan Group Ltd



There are 12 categories to choose from. They encompass sector-specific industries such as banking and telecoms, as well as application-specific areas such as best user experience and best use of social media. Every type of organisation has the chance to do well.

The more categories you enter, the greater your chance of winning! Each organisation can enter a maximum of 4 categories.

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We have a range of exciting sponsorship opportunities on offer. Click here to decide which one is best for your organisation.


Ian Golding, CCXP

Ian is an internationally renowned leader in customer experience. Speaker, author, blogger, consultant, adviser and featured columnist and now also non-executive editor of CXM.co.uk. In his role as Chairman of the Awards Ian will assist us to ensure the CXA has a clearly articulated role in relation to promoting CX best practice. Ian will also be an advocate for the awards. In his own words.

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OUR JUDGES FROM UK Customer Experience Awards AND
International CX Awards

Rob Ettridge

Partner/ Director, Client Services | Red Lorry Yellow Lorry

Marie Cross

Training Director | First Impression Training Ltd

Stewart Pattinson

Director | Purple Cat Consultancy And Training Services Limited

Yvette Wise

Sales Director | Blue Sky

Mona Plaza