SEE Customer Experience Awards Finalists 2020
Congratulations to all entrants that have been shortlisted as Finalists. Please note that categories that had more than 6 shortlisted entries have been split into two categories based on the initiatives. Company name announced is based on the company details written in the Entry Form. if you would like to update it please contact Kristina on firstname.lastname@example.org.
She will be your Awards Consultant going forward so please get in touch with her to schedule a call and cover next steps.
Customers at the Heart of Everything
OTP Banka Srbija Telenor d.o.o. Generali Osiguranje Srbija a.d.o. E.ON Romania AVIS BUDGET GROUP PRO-MENS DOO Metric Global Network
Employees at the Heart of Everything - Large Companies
Concentrix Services Bulgaria EOOD CPM International - Airbnb (Change and Transformation) CPM International - Talent and Development Team Telenor d.o.o. - Retail Academy Telenor d.o.o. - Hooffice
Employees at the Heart of Everything
E.ON Romania Ingram Micro GBS Sofia AVIS BUDGET GROUP Mercury Processing Services International Metric Global Network
Digital Customer Experience
Telenor d.o.o. Repsly, Mobilna Informatika d.o.o. National Academy for Public Administration Verisec's Freja eID AVIS BUDGET GROUP PRO-MENS DOO
Metric Global Network Generali Osiguranje Srbija a.d.o. Mercury Processing Services International Credissimo
Team of the Year
Mercury Processing Services International Metric Global Network E.ON Romania Ingram Micro GBS Sofia PRO-MENS DOO Telenor d.o.o.
Team of the Year - Outsourcing
Ascensos CPM International CPM International
Best Contact Centre
Ascensos Ascensos Remix Global AD
CX Professional of the Year
Vassilis Nikolaou Sabrina Centauro Nikolina Horvat Subaši
Repsly's Advanced Reporting Ascensos AGEify Remix Global AD
Telenor d.o.o. Modulus Labrax ltd
Metric Global Network Upcom National Academy for Public Administration