The day before the South East Europe Customer Experience Awards is an opportunity for you to learn the fundamental skills of customer experience leadership from Ian Golding, Awards Chairman and global CX expert.
On 28th May, CX or near-CX managers can discover what makes the UK a beacon of customer centricity in a rapidly changing business landscape and find out your role as a customer experience leader!
You will learn:
How customer experience is a tool for business transformation
Your role as a leader in delivering great customer experiences
Customer experience frameworks and maturity models
The ten competencies for an organisation to be sustainably customer centric
How to turn the results of your pre-course self-assessment into a practical plan
Ian Golding, CCXP, Awards Chairman
Ian was the first to become a CCXP Authorised Resource & Training Partner. He has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals, and has deployed Customer Experience tools and methodologies all over the world.
AGENDA
09.00 | Registration |
09.30 - 11.15 | 1st Session |
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11.15 - 11.45 | Break |
11.45 - 13.00 | 2nd Session |
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